Tags and Notes in SocialBro are very useful tools to manage the relationship with your Twitter community in a more personalized way. Today, we’re going to talk about a real case of using the Tags and Notes, features that have been little used so far.
Since we launched SocialBro for Chrome, we’ve frequently used the Tags and Notes. With the release of the Chrome app, you are able to export your entire history from Adobe Air to the Chrome version. However, those who use Windows XP aren’t able to import their history from the Air version because of a bug in the latest Google Chrome updates.
So, let’s explain the usefulness of Tags and Notes! As some of you couldn’t read the blog post, those who use Windows XP started to ask us why they weren’t able to import their account history. At that moment we realized that the Tags and Notes were suitable to identify those users and not lose track of them.
We’ve created the “bug_Chrome” tag and added it to everybody who has had the problem. We’ve also added notes with details of each user case.
So, when Google Chrome gives us a fix for this bug, we won’t have to search for the SocialBro users that have the problem. We’ll simply look at all the profiles to which we added the “bug_Chrome” tag, and contact each of them individually.