SocialBro User Guide

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

How to Access SocialBro

To access SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Other Benefits of using SocialBro Cloud include:

• Customised Insights and Reports
• Best Time to Tweet reports based on up to 5000 users
• Analyze an unlimited number of accounts and sources
• Access to the awesome SocialBro app for Hootsuite
• The ability to search and filter within a database of 100M Twitter users

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

We would however like to advise you that due to a bug from Adobe Air (which has caused users to loose their data) we will no longer be supporting this version after the 28th February. We therefore suggest that all users wishing to use a free version of SocialBro choose the Chrome version as this will ensure that all of your data is safe from being lost.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

Your SocialBro dashboard presents you with information about your Twitter community compared to the last synchronisation. There may however be a time when you want to see something about your community from last week or last month for example:

• To see how many followers/unfollows you received when evaluating the success of a campaign
• When you have been away on a holiday and need to check the activity of your Twitter community during that time
• When you have very busy days and are unable to reply to users that mention and retweet you in real time. You will have to look back and make sure you do not loose track of those people you should be connecting with.

This can be done using the calendar.

1. On the dashboard select which part of your community you wish to see, as an example we will use “new followers”, click on the title or select from the left navigation menu.

3. You can either click on a date or use the drop down box to select an option:

Go to the next section - Advanced Syntax

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

SocialBro allows you to export your entire account history from the free desktop versions (for Chrome and Adobe Air) to the Pro web-app! To do this, in your free dashboard click “Go Pro”, in the right hand corner of the top navigation bar.

You can create a Pro account, if you don’t have one yet, or sign in to the Pro account to which you want to export your data. SocialBro will copy your entire history from the free to the Pro cloud version: all your Twitter accounts, sources, tags, notes, etc.

If you already have a Pro account, don’t worry about losing the information you have in it. When you export the old data, both histories will be merged together after the following sync.

Before selecting a Pro plan you should decide if you want to upgrade with all the data you have in your free account. You may want to eliminate some Twitter accounts and sources in order to be able to pick a cheaper Pro package ;-)

To eliminate Twitter accounts and sources before selecting a Pro plan, click on “Shrink your community” when you see this screen:

Why upgrade?

SocialBro Pro is the latest and the most advanced version of our platform. It’s a web-app designed specifically for Social Media and Marketing professionals, businesses, agencies and power Twitter users.

As a web-based platform, all your history, followers and friends are stored in the cloud, so you never have to worry about saving this data yourself. With SocialBro Pro you can also access your account from any computer, which is really convenient as you can open the tool from any location and in all popular browsers.

Take a quick look at the main differences between the Pro and the basic free version:

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

SocialBro lets you get detailed stats about any segment you’d like to know about in-depth, both within your contacts or in all Twitter. Knowing the characteristics of a specific segment of your community and also of your market is very powerful information.

Personalize your reports with the graphs and charts you consider more appropriate for each document and add the logo of your clients or your company to the reports.

This video explains how to generate a personalized report for a customized segment (this is an exclusive feature for our Pro users):

Now, when you click on Insights, on your dashboard, you’ll see a list of the reports you have requested, being able to access them whenever you want and also to export them to PDF.

Go to the next section - The Best Time To Tweet (BTTT)

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

SocialBro uses Kred and the Peerindex Score to determine the influence of Twitter users. First, choose between either Kred or the PeerIndex score. Go to Settings, in the top navigation bar, click on the General tab and select the influence metric you prefer.

Kred, which is a measurement of social influence in online communities connected by interests, provides reliable and accurate information about how influential your contacts are. You can discover influencers very easily and focus on engaging with those you consider worthwhile.

If you’re a user of SocialBro Pro you’ll find a new panel on your dashboard where you can see your Kred score by Influence and Outreach.

As Kred explains, “Influence is the ability to inspire action. It is scored on a 1,000 point scale. We measure Influence by assessing how frequently you are retweeted, replied, mentioned and followed on Twitter”, whilst “Outreach reflects generosity in engaging with others and helping them spread their message. Since we believe that the capacity generosity is infinite, your Outreach score is cumulative and always increases. As of June 2012 the highest Outreach Level anyone has reached is 12, and we expect that higher levels will certainly be achieved in the future. We measure Outreach on Twitter by your retweets, replies and mentions of others.”

The PeerIndex Score measures online social interactions to determine your impact in social media and beyond. You can Find the evolution of your PeerIndex Score underneath your Kred panel on your Dashboard.

You can order your community by the influence score by clicking on “Influence” in the interface footer and so you can discover the most influential people in your community.

Each profile has the Kred icon under the avatar, which shows the Influence and Outreach of this Twitter account. 

You can filter your contacts using the Influence filter to visualize, for example, only those with a score higher than 500. You can also filter your lists and search Twitter for influential people within your market by combining any of the filters found in SocialBro.

Go to the next section - How to reach the maximum audience with your Tweets 

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

Very often we interact with so many people on Twitter, through mentions and retweets, that in many cases we lose track of these interactions. In other cases a particular profile sounds familiar to us but we’re not sure if we’ve previously made contact with this person or not.

These are very typical situations in social networks, so we’ve created a tool that helps you track all your engagements on Twitter. Find the Latest Interactions tool on your SocialBro Pro dashboard (this feature is exclusive for our Pro users).

When you click on the above icon a panel with three tabs opens up on the left of the screen. You can visualize all your interaction tweets, the tweets of those who have mentioned you and also those who you have mentioned in your tweets.

Notice that those who you have engaged with have a  blue “@” in the bottom right-hand corner of the user box.

So when you click on it you’ll see all the interactions between you and this user.

There are two panels on the dashboard called “My influencers” and “I influence”. “My influencers” are the people who have influenced you, when you mention or retweet their tweets. Whilst the users who have mentioned you or retweeted your content appear in the “I influence” panel. As are all the panels on the Pro dashboard, these two new panels are automatically updated, so you can track your interactions on a daily basis.

When you browse each panel, notice that there is a filter at the top of the dashboard, which allows you to modify the time frame of the filter. So, apart from having the information based on the last update of your account you can also filter from the last 2, 3, 5, 7, 15 or 30 days. A tip here is to use this new filter in order to keep tabs on your influencers.

There are some busy and buzzy days that make it impossible to follow or to reply in real-time to all the people who mention or retweet you. So, this filter together with the engagement panels helps you look back through your timeline in order to not lose track of those people who you would like to connect with.

Go to the next section - How to manage your event attendees using SocialBro

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Try our 15 day free trial

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

If you are one of our users of SocialBro Pro (web-app) you can take great advantage of the Best Time to Tweet report, which is one of our highlight features. Apply the Best Time to Tweet to a custom sample of users and get the report for any search, list, 3rd party Twitter account, etc.

The main difference between the Pro and the free version is that with your Pro account you can request multiple reports, while in the desktop apps you can only have one report per Twitter account at a time.

Follow the steps below to see how to generate a report for a custom sample of users:

• Choose the sample of users that you’d like to know when are online: members of a list, members of a search, your competitor’s followers, etc.
• When you have these users on your SocialBro screen, click on the arrowhead on the bottom navigation bar, then click the option “BTTT for this criteria”.

• You’ll see a list of the reports you have requested, being able to access them whenever you want. In this list you can visualize the criteria of each report. For example, the last report of the image below was generated based on our friends (the people we follow) who have “marketing” in their bios and have more than 1,000 followers, filtered by English.

Go to the next section - How to use the Benchmark tool to compare the progress of your Twitter account against similar accounts 

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Try our 15 day free trial

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

SocialBro is one of the apps integrated in the awesome HootSuite App Directory! You can have the main information of your SocialBro dashboard within HootSuite dash. This provides a practical and powerful solution for managing your community on a daily basis with two essential Social Media tools in just one dashboard. 

To have your SocialBro account in the HootSuite dashboard you must have a Pro SocialBro account. As HootSuite is a web-based app, only users of SocialBro Cloud can enjoy this integration. Want to become a Pro SocialBro user? Try our 15 day free trial.

Step by step

To install SocialBro to your HootSuite dashboard, go to the HootSuite App Directory and find SocialBro there.

Press Install App. You’ll need to authenticate and connect with the same username and password you use to login to SocialBro Pro.

The dashboard

The first thing you’ll see is almost the same dashboard that you have on dashboard.socialbro.com. The synchronization in SocialBro Pro is automatic, so you’ll have the same data you have on dashboard.socialbro.com on the SocialBro for HootSuite dashboard.

We recommend you select the one stream view (one column) option to see a wider dashboard.

You can select the Twitter account you want to be logged in with using the left drop-down menu:

Search and filter your community

The SocialBro app for HootSuite allows you to filter and search both within your community and in all Twitter. You can also search in the sources you have added to your SocialBro Pro account.

To start searching in SocialBro for HootSuite, click on the Search icon you’ll find in the top right corner. Then select which account or source you want to search in.  

If you want to search in your own Twitter accounts you can do this in: your community, your followers and friends, the reciprocal follows, followers not reciprocated by you, friends who don’t reciprocate, new followers and friends, and recent unfollows.

If the search is in a competitor’s account, you can search through all its community, its friends or followers, the common followers or friends, and its followers or friends not followed by you. You can do the same with Twitter lists and hashtags you’ve added to your SocialBro Pro dashboard.

To see the dashboard of each source, as you do in SocialBro, just click on the Dashboard icon next to the Search icon, after selecting the source. 

SocialBro for HootSuite offers some filters to let you refine your searches through the app. After selecting the source you want to search in, click on the Filter icon to see all filters and search options. 

You can filter by language, time zone, number of followers and friends, followers/friends ratio, date since last tweet, tweets per day and influence score. The location and bio fields admit the advanced syntax, if you want to combine your searches in different ways. 

For example, you want to find your followers from Barcelona, Madrid and London that have in their bio both Social Media and Marketing. Just write in the location field: barcelona+madrid+london (without spaces). Then, in the bio field, write: “social media”+marketing. A powerful tool! 

As you do in your SocialBro dashboard, you can order the users by number of followers, friends, tweets, tweets per day, date last tweet and influence. Tip: to hide the filter panel, just click the Filter icon again. 

Features overview

• Know who the new members of your community are and interact with them directly from HootSuite.
• Check the relationship status between you and each member of your community at a glance.
• Search both within your contacts and in all Twitter for users you want to reply to or DM via the HootSuite dashboard.
• Coordinate the campaigns you are carrying out with your followers and friends through HootSuite.
• Have all lists and other sources you have uploaded to your SocialBro dashboard within HootSuite.
• Refine the searches you make in your community or in any source you have added to your SocialBro dashboard by using the advanced syntax and the filters.

Go to the next section - Export your Optimal Tweet Schedule from SocialBro to HootSuite

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

Downloading and Installing

To install SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome and Adobe Air

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Adobe Air version

If you select the desktop version, you will need to have Adobe Air installed on your computer. If you don’t have the program installed, no problem, just click on Download to install Adobe Air before downloading SocialBro. On the other hand, if you have the program installed, you will see the options: Uninstall, Run Now and Cancel the process. Click on Run Now.

Once installed, SocialBro appears as an application on your computer.

Plans & Pricing

Go to the next section - Sign in and Auth on SocialBro

You can upgrade or downgrade your plan directly from the app.

1) Just click on the Settings icon, in the top navigation bar.

2) Select the Plan tab, then click on Change Plan.

3) Select the plan that works best for you (if you upgrade or downgrade you will be reimbursed the proportion of the remaining time of the month and charged the new plan from this date forward).

Important: If you use one of the free versions of SocialBro for Desktop (for Chrome and Adobe Air) and want to upgrade to SocialBro Pro, have a look at all Pro plans we have.

For help deciding which SocialBro Pro plan is right for you see: How to Select the Best SocialBro Plan for your Needs

SocialBro is an advanced solution for the management and analysis of Twitter communities. It lets Social Media and Marketing professionals analyze in depth what their communities are like, manage them and drive their strategies. 

We help companies and agencies increase their communities’ growth, save time and monetize their social contacts via actionable stats and by providing really valuable data.

How to Access SocialBro

To access SocialBro, visit the official site www.socialbro.com and click on “Get Started!”.

Then, you can decide which version is more suitable for you: 

• SocialBro Cloud (Pro)
• SocialBro Desktop (Free): Chrome 

The advantages of using SocialBro Cloud

SocialBro Cloud is very similar to the desktop versions (Chrome and Adobe Air). The main difference and advantage is that all the information, history and users are stored on our servers, so you never have to worry about saving this data. Not to mention that you can access it from any computer! 

Also it isn’t necessary to synchronize your information, as the system does it for you periodically and notifies you via email when the sync is ready. That’s why SocialBro Cloud is the best solution for pros that manage large Twitter accounts. The cloud app is currently optimized to work on Chrome, Firefox and Safari. 

Get all the details about the Plans & Pricing of SocialBro Cloud.

Chrome app

If you are interested in a free version of SocialBro, we recommend the Chrome app, which is more stable and faster than the Adobe Air version. 

If you choose SocialBro for Chrome, click on Download and we will redirect you to the Chrome Web Store, where you can click on “Add to Chrome”. 

Once you have added the app, you are ready to enjoy SocialBro in your favorite browser.

Plans & Pricing

Go to the next section - How to Select the Best SocialBro Plan for your Needs

If you use SocialBro for Chrome, you can use the Google Chrome address bar (omnibox) to make searches in SocialBro. This feature is very useful when you want to find a Twitter user quickly or when you’d like to make a search in Twitter and see the results at a glance. 

Have a look at this little video tutorial to see how to use the feature:

Go to the next section - Other Tutorials

If you are one of our users of SocialBro Pro (web-app) you can take great advantage of the Best Time to Tweet report, which is one of our highlight features. Apply the Best Time to Tweet to a custom sample of users and get the report for any search, list, 3rd party Twitter account, etc.

The main difference between the Pro and the free version is that with your Pro account you can request multiple reports, while in the desktop apps you can only have one report per Twitter account at a time.

Follow the steps below to see how to create a report for a custom sample of users:

1. Choose the sample of users that you’d like to know when are online: members of a list, members of a search, your competitor’s followers, etc.

2. When you have these users on your SocialBro screen, click on the arrowhead on the bottom navigation bar, then click “BTTT report”.

3. You will then see the following form:

Select a title for your report, upload a logo (if you wish), select the desired time zone and click create. You will then see the following message:

SocialBro automatically updates your report for you every seven days and you can access it from the Toolbar on your dashboard.

5. You can then see all of the stats and information available for a general BTTT report

Please see the Video below for a step by step tutorial:

Go to the next section - How to use the Benchmark tool to compare the progress of your Twitter account against similar accounts